For Tenants

Account

• Where can I find my Rentola profile?
• Why can’t I log in to my Rentola account?
• How to Create, Edit or Delete a SearchAgent on Rentola
• How can I stop receiving emails from Rentola?
• How can I delete my Rentola account?

Subscription

• What does Rentola Premium include?
• What features are free on Rentola?
• How much does Rentola cost?
• How do I cancel my Rentola subscription?
• Why can’t I cancel my Rentola subscription?
• Why was I charged after my Rentola trial ended?

Payment

• How does payment for a Rentola subscription work?
• Why is my card being declined when paying for a Rentola subscription?
• Why was I charged multiple times by Rentola?
• Why was I charged by Rentola if I can’t find my subscription?

Refund Policy

• Can I get a refund from Rentola and is it a legitimate service?
• Can I get a refund if I forgot to cancel my Rentola trial?

Property Search

• How can I search for rental homes?
• Why are some rental listings on Rentola no longer available or outdated?

Landlord Contact

• How do I contact a landlord on Rentola?
• Why can’t I see the landlord’s contact details?
• How quickly do landlords reply on Rentola?
• Why can’t I reach the landlord?

Safety

• Are listings on Rentola verified?
• How do I know if a landlord is legitimate?
• What should I never pay before viewing a property?
• How do I report a fake rental listing on Rentola?
• Can landlords see my contact details?